FLX_BACKEND_CONSUL_001 Alert

Description

This alert is raised when a specific flex service is down.

Severity

This alert is flagged as Critical.

Customer Impact

Any impact on flex service will cause additional outages on other flex services. Hence it's Critical to address this alert as soon as possible.

Depending on the service failure, flex UI will be impacted. Flex UI sometimes can be unresponsive if one or more services fail.

For example, Services like data aggregators don't cause any outages, However, if the master or job service fails the whole Flex system will be impacted.

Operational Remediation Process

$ ssh SERVER

Note the health state of the affected service.

$ docker ps | grep <service name>

You need to restart the service if the health status is 'unhealthy'

$ docker compose stop <service name>
$ docker compose start <service name>

Check the health status after restarting.

$ docker ps | grep <service name>

Check the status of the service on the Xymon page too.