FLX_APP_SPRINGBOOT_001 Alert
This alert is raised when there is a constant increase in the number of errors in a flex service within 5 minutes.
A constant increase in the number of errors in a flex service within 5 minutes is unusual behavior and should be noted as a warning.
Eg: Repeated Errors on the flex service could be caused due to the failure of its dependant flex service.
Eg: Repeated errors on the index services could be caused due to any incompatible metadata change which in turn can damage the search functionality of Flex.
- best case: Increase in error on non-critical services shouldn't cause any impact on the flex server. Eg: data-aggregator, panel, operational dashboard, global header, etc.
- worst case: Error on critical services like job, and master will impact flex functionality.
Operational guideline:
$ ssh SERVER
Note the health state of the affected service.
$ docker ps | grep <service name>
Get the logs of the services.
$ docker logs <container_name>
You can give try to restart one service at a time and wait for it to become healthy. Check the logs again and verify the error repeats.
$ docker compose stop <service name>
$ docker compose start <service name>
If the error repeats even after restart, The issue should be escalated to the customer support team.